Terms of service

Terms of Service

Last Updated: July 2026

Welcome to PetiClub. These Terms of Service ("Terms") govern your access to and use of https://peticlub.com (the "Website"), including all purchases, services, and content available through our store.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. About PetiClub

PetiClub is an online retailer offering premium pet products and accessories designed to improve the comfort, health, and happiness of pets.

Business Information

Website: https://peticlub.com

Email: support@peticlub.com

Phone: +1 (408) 915-6721

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Business Address:

525 Almanor Ave, 4th Floor

Sunnyvale, CA 94085

United States

2. Eligibility

To place an order through our Website, you must:

Be at least 18 years of age, or
Have permission from a parent or legal guardian.

By placing an order, you confirm that you meet these requirements.

3. Products

PetiClub offers a wide range of pet products, including but not limited to:

Pet Toys
Pet Beds
Feeding Accessories
Water Fountains
Grooming Supplies
Travel Accessories
Pet Care Products
Pet Apparel
Other pet-related accessories

We make every effort to display product descriptions, images, colors, sizes, and specifications accurately.

However, slight differences may occur due to:

Screen settings
Manufacturing updates
Lighting conditions
Supplier packaging changes

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Pricing & Payment

All prices displayed on our Website are shown in the applicable currency at checkout.

Prices may change without prior notice.

Payment is securely processed through trusted third-party payment providers, including Shopify Payments, PayPal, Stripe, or other supported payment gateways.

We never store your complete payment card information.

5. Order Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to cancel or refuse any order for reasons including:

Pricing errors
Product unavailability
Suspected fraud
Payment verification issues
Violation of these Terms

If an order is canceled after payment has been received, a full refund will be issued to your original payment method.

6. Shipping

Shipping times, delivery estimates, and shipping costs are explained in our Shipping Policy.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Delays caused by carriers, customs, weather, holidays, or other events beyond our control are not the responsibility of PetiClub.

7. Returns & Refunds

Please review our Return & Refund Policy for complete details regarding:

Return eligibility
Return procedures
Refund processing
Non-returnable items
Damaged or defective products

8. Product Safety

Our products are intended for responsible pet owners.

Customers should:

Follow all product instructions
Supervise pets when appropriate
Regularly inspect products for signs of wear
Discontinue use if a product becomes damaged

PetiClub is not responsible for injuries or damage resulting from misuse, improper use, or failure to follow product instructions.

9. Intended Use

Products sold on our Website are intended for personal, non-commercial use only.

Reselling our products without written authorization is prohibited.

10. Intellectual Property

All content available on the Website, including but not limited to:

Logos
Product images
Graphics
Text
Icons
Videos
Designs
Website layout

is owned by or licensed to PetiClub and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. User Conduct

When using our Website, you agree not to:

Violate any applicable laws or regulations
Attempt unauthorized access to our systems
Upload malicious software or harmful code
Interfere with the operation or security of the Website
Use our Website for fraudulent purposes

Violation of these Terms may result in suspension or termination of access.

12. Limitation of Liability

To the fullest extent permitted by applicable law, PetiClub shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of our Website
Product purchases
Delayed deliveries
Website interruptions
Loss of data or profits

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

13. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Website shall be resolved in the appropriate courts having jurisdiction over such matters.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately after they are posted on this page.

Your continued use of the Website after any updates constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

PetiClub

🌐 Website: https://peticlub.com

📧 Email: support@peticlub.com

📞 Phone: +1 (408) 915-6721

🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

📍 Address:

525 Almanor Ave, 4th Floor

Sunnyvale, CA 94085

United States