Terms of service

Terms of Service

OVERVIEW

Welcome to PetiClub! The terms “we”, “us” and “our” refer to PetiClub. PetiClub operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). PetiClub is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You agree that all information provided is accurate and complete.

You are responsible for maintaining the security of your account and all activities under your account.

SECTION 2 - OUR PRODUCTS

We strive to display our products and product colors as accurately as possible. However, actual colors and appearance may vary depending on your device settings and screen display.

All product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. PetiClub reserves the right to accept or decline your order for any reason.

Orders are not considered accepted until payment has been successfully processed and confirmed.

Please review your order carefully before submitting. Once an order has been processed, cancellation requests may not always be possible.

SECTION 4 - PRICES AND BILLING

Prices displayed on our store are subject to change without notice.

You agree to provide current, complete, and accurate billing and payment information for all purchases made through our website.

Applicable taxes and shipping fees may be added during checkout where required.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed.

PetiClub is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events beyond our control.

SECTION 6 - INTELLECTUAL PROPERTY

All content available on this website, including logos, text, graphics, images, product designs, and branding, are the property of PetiClub or its licensors and are protected by intellectual property laws.

You may not reproduce, distribute, copy, or exploit any content from this website without prior written permission.

SECTION 7 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites.

Accessing third-party websites is done at your own risk.

SECTION 8 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy.

By using our Services, you acknowledge that Shopify may process certain personal information to provide and improve the Services.

SECTION 9 - PROHIBITED USES

You may not use our Services for any unlawful purpose or violate any laws in your jurisdiction.

You agree not to:

Transmit viruses or malicious code
Collect personal information from others
Spam, scrape, or misuse the website
Attempt to interfere with website security or functionality

We reserve the right to terminate access to the Services for violations of these Terms.

SECTION 10 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted or error-free operation of the Services.

SECTION 11 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, PetiClub shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

SECTION 12 - CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of those changes.

SECTION 13 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

PetiClub
Website: peticlub.com
Email: support@peticlub.com
Phone: +1 (408) 915-6721

Business Address:
525 Almanor Ave, 4th Floor
Sunnyvale, CA 94085
United States