Refund policy

Refund Policy

Thank you for shopping with PetiClub!

We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help with a fair and transparent return and refund process.

Return Eligibility

You may request a return or refund if:

You received a damaged or defective product
You received the wrong item
The product is significantly different from its description

To be eligible for a return:

Your request must be submitted within 7 days of receiving the product
The item should be unused and in its original condition whenever applicable

Return Shipping

Customers are generally responsible for return shipping costs
If the issue is due to our error (wrong or defective item), we may cover the return shipping cost or provide a replacement

Restocking Fee: No

Return Address

PetiClub
525 Almanor Ave, 4th Floor
Sunnyvale, CA 94085
United States

Refund Process

Once your return request is approved:

We will review the issue with our fulfillment partner or supplier
If approved, refunds are typically processed within 5–10 business days
Refunds will be issued to your original payment method

Non-Returnable Items

Certain items may not be eligible for return, including:

Products damaged due to misuse or improper handling
Final sale or clearance items
Custom or special-order products

International Orders

As we work with international fulfillment partners, return processing and shipping times may vary depending on your location.

We always aim to resolve all customer concerns fairly and efficiently.

Refund Approval Conditions

Refunds may require:

Verification of the reported issue
Confirmation with our supplier or fulfillment partner
Photo or video proof when necessary

Contact Us

If you have any questions about returns or refunds, our support team is here to help.

📩 Customer Support

Email: support@peticlub.com
Phone: +1 (408) 915-6721

Business Address:
525 Almanor Ave, 4th Floor
Sunnyvale, CA 94085
United States

Thank you for choosing PetiClub. We value honesty, transparency, and customer satisfaction. 🐾