Privacy policy

Privacy Policy

Last Updated: July 2026

At PetiClub ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit https://peticlub.com, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit or use our website.

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Shipping address
Billing address

Order Information

This may include:

Products purchased
Order history
Payment status
Shipping information

Payment Information

All payments are securely processed through trusted third-party payment providers such as Shopify Payments, PayPal, Stripe, or other supported payment gateways.

PetiClub does not store your complete credit or debit card information.

Device & Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral source

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Verify payments
Arrange shipping and delivery
Provide customer support
Respond to inquiries
Improve our products and services
Personalize your shopping experience
Prevent fraud and unauthorized activity
Comply with legal and tax obligations
Send promotional emails if you have subscribed

You can unsubscribe from marketing emails at any time.

3. Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only when necessary, including:

Payment processors
Shipping carriers
Website hosting providers
Email service providers
Analytics providers
Fraud prevention services
Government authorities when required by law

All third-party providers are expected to protect your information and use it only for the services they provide.

4. Cookies

PetiClub uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze website traffic
Enhance your browsing experience

You can disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

5. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict certain processing activities
Object to marketing communications
Request a copy of your personal data
Withdraw previously given consent where applicable

To exercise any of these rights, please contact us using the information below.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to help protect your personal information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

Although no method of electronic storage or internet transmission is completely secure, we continually work to protect your information using industry-standard security practices.

8. Children's Privacy

PetiClub is intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Last Updated date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

PetiClub

🌐 Website: https://peticlub.com

📧 Email: support@peticlub.com

📞 Phone: +1 (408) 915-6721

🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

📍 Address:

525 Almanor Ave, 4th Floor
Sunnyvale, CA 94085
United States