Privacy policy
Last Updated: August 2026
At PetiClub ("we", "us", "our"), we respect your privacy. This policy explains what information we collect, why we collect it, how we protect it, and what rights you have.
By using peticlub.com, you agree to the practices described below.
1. Information We Collect
Information you provide: your name, email address, phone number, shipping address, and billing address when you place an order, create an account, or contact us.
Order information: products purchased, order history, payment status, and shipping details.
Payment information: processed entirely by our payment providers. PetiClub never receives or stores your full credit or debit card number.
Information collected automatically: IP address, browser type, device and operating system, pages visited, time spent on the site, and referral source.
2. How We Use Your Information We use your information to process and fulfil orders, verify payments, arrange delivery, provide customer support, respond to enquiries, prevent fraud, improve our products and website, comply with legal and tax obligations, and send marketing emails only where you have opted in.
You can unsubscribe from marketing emails at any time using the link in any email we send.
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We share only what is necessary with trusted service providers, including:
- Shopify — website hosting and checkout
- Shopify Payments and PayPal — payment processing
- Our fulfilment partners and shipping carriers — your name and delivery address, to deliver your order
- Track123 — order tracking
- Analytics providers — anonymised website usage data
- Fraud prevention services
- Government authorities — where required by law
Some of these providers may store or process data outside your country of residence. Where this happens, we require them to protect your information and use it only for the services they provide to us.
4. Cookies and Tracking We use cookies and similar technologies to keep your shopping cart active, remember your preferences, measure website performance, and analyse traffic.
You can disable cookies through your browser settings, though some features of the site may not work correctly if you do.
5. Data Retention We keep your information only for as long as necessary to complete your orders, provide support, meet legal, accounting and tax obligations, resolve disputes, and enforce our agreements. After that, it is securely deleted or anonymised.
6. Your Privacy Rights Depending on where you live, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion, restrict or object to certain processing, receive a copy of your data, and withdraw consent previously given.
To exercise any of these rights, email support@peticlub.com with the subject line "Privacy Request". We respond within 30 days.
7. California Residents (CCPA / CPRA) If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Request a copy of the personal information we hold about you
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information
PetiClub does not sell or share your personal information. You will never be discriminated against for exercising any of these rights.
To make a request, email support@peticlub.com with the subject line "California Privacy Request".
8. Data Security We use administrative, technical and physical safeguards to protect your personal information. Our store runs on Shopify's PCI-DSS Level 1 certified infrastructure with SSL encryption across the entire site.
No method of electronic storage or transmission is completely secure, but we work continuously to protect your information using industry-standard practices.
9. Children's Privacy Our store is intended for individuals aged 18 or over, or the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children under 13. If we become aware that we have, we will delete it promptly.
10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. We encourage you to review their privacy policies before sharing any personal information.
11. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. Updates are posted on this page with a revised "Last Updated" date.
Contact Information
- Email: support@peticlub.com
- Phone: +1 (408) 915-6721
- Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time
- Address: 525 Almanor Ave, Sunnyvale, CA 94085, United States