Payment Policy

Last Updated: July 2026

Thank you for choosing PetiClub.

We are committed to providing a secure, reliable, and seamless payment experience for every customer. This Payment Policy explains the payment methods we accept, how your payments are processed, and the measures we take to keep your information safe.

Accepted Payment Methods

We accept the following secure payment methods:

Visa
Mastercard
American Express
Discover
PayPal
Shop Pay
Apple Pay
Google Pay
Amazon Pay
Other secure payment methods displayed during checkout

Available payment methods may vary depending on your location, device, or browser.

Payment Security

Your privacy and payment security are extremely important to us.

To protect your information:

All transactions are processed through secure, encrypted payment gateways.
We use trusted third-party payment providers to process payments.
PetiClub does not store your complete credit or debit card information.
Your payment information is protected using industry-standard encryption technology.

Order Confirmation

Once your payment has been successfully authorized, you will receive an Order Confirmation Email containing:

Order Number
Order Summary
Billing Details
Shipping Information

Orders are processed only after payment has been successfully verified.

If you do not receive your confirmation email, please check your Spam or Junk folder or contact our Customer Support Team.

Failed or Declined Payments

If your payment cannot be completed, please:

Verify that your payment details are correct.
Ensure sufficient funds are available.
Contact your bank or payment provider.
Try another accepted payment method.

PetiClub is not responsible for delays resulting from declined or failed payment transactions.

Currency

All prices displayed on https://peticlub.com are listed in United States Dollars (USD) unless otherwise stated.

If you are using an international payment method, your bank or payment provider may apply:

Currency conversion rates
Foreign transaction fees
Additional processing charges

These charges are determined by your financial institution and are not controlled by PetiClub.

Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

Incorrect or incomplete billing details may result in:

Payment verification delays
Order processing delays
Order cancellation

Please review your billing information carefully before completing your purchase.

Fraud Prevention

To protect our customers and business, PetiClub actively monitors transactions for suspicious activity.

We reserve the right to:

Request additional payment verification
Delay processing while verification is completed
Cancel orders suspected of fraud or unauthorized activity
Refuse service where fraudulent behavior is suspected

If an order is canceled for security reasons, any authorized payment will be refunded to the original payment method.

Taxes

Applicable sales taxes will be calculated and displayed during checkout where required by law.

Customers are responsible for any applicable local taxes, duties, or government fees associated with their purchase.

Payment Disputes

If you believe you have been charged incorrectly, please contact our Customer Support Team before initiating a payment dispute or chargeback.

We are committed to resolving payment-related issues quickly and fairly.

Contact Us

If you have any questions regarding payments, billing, or payment security, please contact us.

PetiClub

🌐 Website: https://peticlub.com

📧 Email: support@peticlub.com

📞 Phone: +1 (408) 915-6721

🕒 Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM EST

📍 Business Address

525 Almanor Ave, 4th Floor
Sunnyvale, CA 94085
United States

Why Shop With PetiClub?

Secure SSL Encrypted Checkout
Trusted Payment Providers
Safe & Secure Transactions
Transparent Pricing
Fast Order Processing
Dedicated Customer Support

Thank you for choosing PetiClub. We appreciate your trust and look forward to serving you and your beloved pets. 🐾