Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with PetiClub. We are committed to delivering your pet products quickly, safely, and reliably. This Shipping Policy explains our processing times, shipping rates, delivery estimates, and other important shipping information.

Shipping Destinations

PetiClub currently ships to addresses within the United States only.

At this time, we do not offer international shipping.

Shipping Rates

We offer Flat Rate Shipping on all orders within the United States.

Shipping Fee: $4.99 per order

The shipping cost will be displayed during checkout before you complete your purchase.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed after business hours or on weekends will begin processing on the next business day.

Delivery Time

After your order has been shipped, delivery typically takes:

Standard Shipping: 3–5 Business Days

Estimated Total Delivery Time

Processing Time: 1–2 Business Days
Shipping Time: 3–5 Business Days

Estimated Total Delivery: 4–7 Business Days

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes:

Tracking Number
Shipping Carrier
Tracking Link

Please allow up to 24–48 hours for tracking information to become active after your package has been dispatched.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

PetiClub is not responsible for delays or delivery issues caused by:

Incorrect shipping addresses
Missing apartment or suite numbers
Incorrect ZIP codes
Customer input errors

If you need to update your shipping address, please contact us immediately. We will do our best to make changes before your order is shipped.

Delayed Deliveries

Although we work hard to deliver every order on time, delays may occasionally occur due to:

Severe weather
Carrier service interruptions
High shipping volumes
Public holidays
Natural disasters
Other events beyond our control

If your shipment experiences a significant delay, our customer support team will keep you informed whenever possible.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Email: support@peticlub.com

Please include:

Order Number
Tracking Number
Photos of the package (if damaged)
A brief description of the issue

Our team will work with the shipping carrier to investigate and resolve the issue promptly.

Multiple Shipments

In some cases, your order may arrive in multiple packages.

This may happen when products are shipped from different fulfillment centers or when certain items become available at different times.

If applicable, you will receive separate tracking information for each shipment.

Shipping Restrictions

Currently, we only ship within the United States.

We do not ship to:

International destinations
APO/FPO military addresses
P.O. Boxes (where carrier restrictions apply)

Contact Us

If you have any questions regarding our Shipping Policy, please contact us.

PetiClub

🌐 Website: https://peticlub.com

📧 Email: support@peticlub.com

📞 Phone: +1 (408) 915-6721

🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

📍 Address: 525 Almanor Ave, 4th Floor
Sunnyvale, CA 94085
United States