Shipping policy

Shipping Policy

Thank you for shopping with PetiClub!

We are committed to delivering your orders in a reliable and timely manner. Please review our shipping policy below to understand how we process and deliver your orders.

Order Cut-Off Time & Processing Time

Order Cut-Off Time: 5:00 PM (EST)

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

As we work with trusted international fulfillment partners, shipping times may vary depending on your location.

United States

Estimated Delivery Time: 5–8 Business Days

Please note that delivery times are estimates and may vary due to external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout.

In some cases, free shipping promotions may apply depending on the product or order value.

All shipping fees will be clearly displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the status of your shipment.

Delays & Unexpected Issues

While we always aim to deliver orders on time, delays may occasionally occur due to:

Customs processing
High demand periods
Courier or carrier delays
Weather conditions
Global logistics disruptions

We appreciate your patience and understanding in such situations.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

PetiClub is not responsible for packages delivered to incorrect addresses provided by customers during checkout.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our support team.

📩 Customer Support

Email: support@peticlub.com
Phone: +1 (408) 915-6721

Business Address:
525 Almanor Ave, 4th Floor
Sunnyvale, CA 94085
United States

Thank you for choosing PetiClub! 🐾